Frequently Asked
Questions

We recommend a monthly review of conversation logs to identify gaps and retrain the agent on new information. As your business changes — new products, updated pricing, policy changes — the agent's knowledge is updated accordingly. We can handle this as part of a support retainer.

Yes. We build intelligent escalation flows — when a query is too complex, a customer requests human assistance, or the agent is not confident in its answer, it flags the conversation and routes it to a member of your team with full context preserved.

During onboarding, we load your agent with your product catalogue, service descriptions, FAQs, pricing, policies, and tone-of-voice guidelines. We then run test conversations to fine-tune accuracy before going live.

We deploy AI agents on WhatsApp Business, your website (live chat widget), Telegram, email, and internal tools like Slack or Notion. Multi-channel deployment means customers can reach your agent wherever they prefer.

We primarily use Python (Django/FastAPI) for backend development, React or Next.js for frontend interfaces, PostgreSQL for databases, and AWS, DigitalOcean, or GCP for cloud deployment. We select the stack that best matches your project's scalability and budget requirements.

Yes. Every store we build comes with a fully functional admin dashboard where you can add products, update prices, manage inventory, view orders, and track customers — no technical knowledge required.

The package includes a product catalogue, admin dashboard to manage products and orders, mobile money payment integration (MTN, Vodafone, AirtelTigo), order management system, mobile-responsive design, 2 years free domain, 2 years hosting, AI chatbot integration, and 1 month of post-launch support.

We automate a wide range of workflows including customer support (via chatbot), lead capture and follow-up, order and invoice processing, appointment scheduling, internal notifications, and CRM data entry. If a task is repetitive and follows a defined logic, it can likely be automated.

Absolutely. We train the AI on your product/service information, FAQs, tone of voice, and business-specific rules so responses are accurate and on-brand. Training can be updated at any time as your business evolves.